Refund Policy
Last updated: [09/02/2026]
At Koko Monel, all products sold on this website are digital products delivered electronically. Due to the nature of digital content, all sales are final.
Once a purchase has been completed and access to the digital product has been granted, refunds, exchanges, or cancellations are not available. This policy applies regardless of whether the product has been downloaded, accessed, or used.
We encourage customers to carefully review product descriptions, inclusions, and licence details before completing a purchase. If you have any questions about a product prior to purchasing, you are welcome to contact us for clarification.
In the event that you experience technical issues accessing your digital product, we will make reasonable efforts to assist you and ensure you receive access to the purchased content. Technical support does not constitute grounds for a refund.
Nothing in this Refund Policy affects your statutory rights under applicable consumer protection laws.
Contact Information
If you have questions regarding this Refund Policy or require assistance accessing your purchase, please contact us at: